Delivery and Returns

We believe that our customers deserve a smooth, practical and reliable delivery service, so we use one of the finest two-man delivery companies available in the UK for almost all our items.

Our couriers will contact you a few days before delivery to schedule a convenient date, as well as a delivery time slot for your peace of mind.

If you are unhappy with your item, or if it arrives damaged, please call us on 020 7087 2900 and we would be more than happy to schedule a collection, replacement or refund. Please note that unless the item was damaged, there may be a surcharge for collection.

Returns

If the packaging is damaged, you can refuse on receipt with Final Mile - Marketplace couriers have different terms, please call us for more information. If for any reason you are unhappy with your item, please us on 020 7087 2900 or email support@alisonathome.com - we are more than happy to organise a collection or exchange at a convenient moment for you.

Collections

Please note that unless your furniture/accessory was damaged or faulty, the collection may incur extra charges.

Collections may range between £10 - £45 dependent on the item. Please call us on 020 7087 2900 for more information.