Delivery and Returns - Alison at Home (Retail) Ltd

Delivery and Returns

We believe that our customers deserve a smooth, practical and reliable delivery service, so we use one of the finest two-man delivery companies available in the UK for almost all our items*.

Our couriers will contact you a few days before delivery to schedule a convenient date, as well as a two-hour time slot for your peace of mind. When delivery takes place, they will bring your package into a room of your choice and unpackage it.

If you are unhappy with your item, or if it arrives damaged, please call us on 020 7087 2900 and we would be more than happy to schedule a collection, replacement or refund. Please note that unless the item was damaged, there may be a surcharge for collection.*

Please be aware that we use a different courier for our Museum cushions and most of our Marketplace items. For more information, please call us on 020 7087 2900.


If the packaging is damaged, you can refuse on receipt with DPD and Final Mile - Marketplace couriers have different terms, please call us for more information. If for any reason you are unhappy with your item, please contact the courier direct, call us on 020 7087 2900 or email - we are more than happy to organise a collection or exchange at a convenient moment for you.

Although collections are free of charge for accessories, please note that unless your furniture was damaged or faulty, this may incur extra charges.