Customer service - Contact us

send a message


For any question about a product, an order

If a technical problem occurs on this website

how to contact us

If you have a question about your order or a specific product, please enter your details in the contact form opposite and our customer support team will be in touch as soon as possible to assist you.

For general enquiries:
Take a look at our FAQ section to see if the answer's there. If it's not, then please contact our customer service.

By phone:
If you need help with an online order or any home delivered items from a UK store, call us on 020 7087 2900. Our phone lines are open:

Monday to Friday: 9am – 5:30pm
Saturday: 9am – 5pm
Sunday: 10am - 4pm

By email:
You can also get in touch by emailing email

By Post:
Alternatively you can write to us at:

Alison at Home
3rd Floor Solar House
915 High Road
North Finchley
N12 8QJ