Customer service - Contact us

send a message


For any question about a product, an order

If a technical problem occurs on this website

how to contact us

Please use the contact form to send us a message.

For general enquiries:
For a quick answer to your question, please take a look at our FAQ section.

By phone:
For all enquires including delivery and return, please contact our Customer Services team on 020 7087 2900 (select option 2). Our Customer Services opening hours are 9.00 am to 5.00 pm Monday to Friday, except Bank Holidays.

If you would like to place an order over the phone, please contact our Dedicated Sales team on 020 7087 2900 (select option 1). Our Order lines are open 24 hours, 7 days a week except Christmas day. Please note: We are closed from 6.00 pm on 24th December and will re-open at 8.00 am on 26th December.

By email:
You can email us with your query or any feedback at

By Post:
Alternatively you can write to us at:

Alison at Home (Retail) Ltd
3rd Floor Solar House
915 High Road
North Finchley
N12 8QJ